FAQ's

General Questions

What is WHR?

At www.whrhealth.com, we we are dedicated to providing one stop health care service experience to all our customers. To help guide you through your mobile booking with us, we have complied a list of frequently asked question, you are always welcome to connect us and we will get back to you as soon as possible.

What are your hours of operation?

Our website is open 24 hours a day,7 day a week. Call centre support is available from Monday to Saturday,09:00am to 09:00 pm IST.

How can I save more at whrhealth.com?

At whrhelth.com, you have quite a few avenues to save on your all health care services booking.
WHR MONEY for you! WHR has a WHR MONEY program by which you automatically earn WHR CASH
On any of your Booking. Once you have credit WHR cash in you WHR wallet, you can convert those whr cash into earning and redeem it on our future Pathology/ Dr.booking/ and medicine orders. You get to more saving when you booking for all your health care needs at our one stop health care service platform WHR.

Is it safe to use my credit /debit card at whrhealth.com?

Yes .whrhealth.com uses third- party payment processing services to process all credit/debit card payment transaction. These payment these payment intermediaries are PCI- complaint, which is the most strigent level of certification standard that ensures all cardholder’s data is stored, processed and transmitted securely by using the industry standard encryption technology.
In order to process your order quickly, we need the following details from you:
• Your billing/shipping information
• Your prescription (required for the order of Prescription medicines).
• Your payment details.

Is there any limit on the number of prescriptions report
that I can upload?

No.

What forms of payment does whrhealth.com accept
for online booking

Whrhealth.com accepts the following forms of payment:
• - Credit/debit card
• - Net banking
• - Cash on Delivery (COD) • - WHRCASH
Note: Credit/debit card and net banking payments are processed via our online payment service partners.

Are all your service fees quoted in Indian Rupees?

Yes.

Are there any other hidden charges?

No.

Services Questions

Does whrhealth.com deliver services to any location
in India?

No , we do deliver our products to any address in India.

How long will it take to deliver my pathology report?

Delivery times may vary depending on the your blood collection location as well as the type of test you boking.

What are your delivery charges?

All charges are includes in booking amount.

What is Pay At Clinic / hospital / pathology?

• Pay at clinic is a payment method by which you can pay for your booking in cash at clinic/ hospital / Diagnostic centre depend on Dr/ hospital/ Diagnostic centre Policies
• Don't own a credit/debit card? Or don't wish to pay online? Rather than making any advance online payment, www.whrhealth.com ' COD option gives you the flexibility to pay the complete booking amount clinic/ hospital / Diagnostic centre depend on Dr/ hospital/ Diagnostic centre Policies .

What are the charges for Pay at clinic payment method?

No any charges but you can’t use WHR CASH in Pay at clinic method.

How do I pay at clinic method?

In the whrhealth.com website, select services and read description of service and select booking date, time and then in the Payment & Order Review page, simply select Pay at clinic as your payment method.

Which Services are eligible under the pay at
clinic / hospital / diagnostic centre payment method?

No restrictions. You can book and get any service you want via the method of pay at clinic / hospital /diagnostic centre payment.

How do I cancel my booking?

If you wish to cancel your booking , you can send an email request to info@whrhealth.com..

Is it possible to cancel my booking after it has been
charged?

No, you cannot cancel your booking once your payment has been processed.

How do I cancel my booking?

If you wish to cancel your booking, you can send an email request to info@whrhealth.com..

Welcome to WHR CASH Program

At this time of ever-increasing costs of Healthcare sector ,whrhealth.com understands how essential it is to stretch your funds to fulfill your medical expenses. That's why we have initiated our whr cash program, specially designed to give you earnings on your spending at whrhealth.com.

  • Use your whr cash for the all services of your choice!
  • No black-out dates! – Redeem your whr cash whenever you wish to...

Book more at whrhealth.com and earn your money back in whr cash. That’s whr cash! Be treated to year-round whr cash, just for being a whr Customer.

How does whr cash program work?

With whr cash program, you get a credit of Rs. 50 into Your whr as well as you will get 50 whr cash when you share to your friend whr app after share your friend download whr app and register with whr if he use your referral code for registration then whr cash will credit in your whr wallet. whrhealth.com gives you 1 whr cash (equals Rs. 1.00)

Earning whr cash with the whr cash program is completely painless, as all your spending at whrhealth.com counts toward your whr cash ! Start redeeming your whr cash.

Rewarding you, our loyal customer, is our way of saying ‘Thank You’ for booking at whrhealth.com

Got questions on whr cash? We’ve got answers.

What is whr cash program?

Excellent& Extraordinary Savings.

whr cash program is an innovative customer-benefit programme that empowers you to earn whr cash every time your Doctor booking/hospital booking/ Diagnostic centre booking. You will earn depend of booking credit of 1 whr caash worth Rs.1.00 for every booking you can spend.
The more get health care services at whrhealth.com , the faster you turn your whr cash into great savings.

How much are whr cash worth?

Whr cash Values:
Depend on your booking Get 1 whr cash = Rs. 1.00
Exam – 100 whr cash wallet = Rs.100.
BOOK ONLINE AND GET MORE & MORE WHR CASH

Do I have to enroll for whr cash program?

No enrollment is required. You will automatically start earning ‘uncapped’ whr cash for every booking at whrhealth.com. It’s simple; there are no restrictions, no black-out dates, no restricted booking , either – just book , earn and save more on your everyday spending at whrhealth.com.

Do I check whr cash status

Yes. You will also see the whr cash in your whr wallet

Is there a limit to how many Reward Points I can
earn at whrhealth.com?

Nope, there’s no limit to the whr cash that a whr customer can earn.

Do I have to use up all my earned WHR cash
in a single transaction?

No.

How do I claim my WHR CASH ?

Claiming WHR cash is simple. WHR cash program is automatically credit and debit program.

How long are WHR cash valid for?

Forgot to Redeem your whr cash? That’s okay! Whr cash are evergreen and don’t expire..

Didn’t get answers to all your questions?

We're happy to help you with any questions you may have on our whr cash Program. Please call whrhealth.com customer service on 8698210210 or email info@whrhealth.com.

At whrhealth.com , once you have become our customer, you are automatically enrolled in our whr cash program. Whether you're new to whrhealth.com or a regular customer, you can instantly earn whr cash with every eligible booking . So, earning the whr cash is a snap!

know about the Terms and Conditions of whr cash